General Terms and Conditions of Sale
The www.lesdeuxgirafes.com website is a hotel reservation tool.
It is published by BESLAY HOTEL (hereinafter referred to as ‘the Hotel’), a company with share capital of €10,000, whose registered office is located at 7-9 rue Auguste Maquet - 75016 PARIS and which is registered with the Paris Trade and Companies Register under number RCS 802 543 744. Intra-Community VAT FR 64 802 543 744. To contact us: info@lesdeuxgirafes.com or by telephone on 01 83 75 11 75.
Preamble
1. These General Terms and Conditions of Sale apply to individual bookings made by the customer for his/her personal needs.
2. The booking request implies acceptance of these terms and conditions of sale and full and unreserved acceptance of their provisions.
3. The reservation request must be made in the name of one of the persons who will be staying at the Hotel (hereinafter referred to as the ‘Customer’).
4. The Customer acknowledges having read and accepted these general terms and conditions of sale and the terms and conditions of sale of the reserved rate available on the website.
5. The Customer declares that he/she is legally capable of entering into a contract, i.e. has reached the age of majority and is not under guardianship.
6. The customer's agreement to the general terms and conditions of sale and the terms and conditions of sale of the fare booked is obtained at the time of booking; no booking is possible without this agreement.
7. Payment made at the time of a reservation for which the conditions of sale of the tariff do not allow the reservation to be modified or cancelled, will hereinafter be referred to as the prepayment.
Article 1: Booking
1. The booking is deemed to have been made when the bank details are validated.
2. The customer may book on the Website, on an individual basis, and for his/her personal needs, a limited number of rooms per booking and on a single Mobile Service. For reservations of 4 (four) rooms, the Hotel reserves the right to apply special pricing conditions and cancellation policies to the corresponding contracts.
3. Prior to making any reservation, the Customer undertakes to complete the information requested on the reservation request form.
4. The customer attests to the truthfulness and accuracy of the information provided.
5. The booking procedure includes the following stages:
step 1: choosing a date of stay and the number of occupants (adults, children or babies);
step 2: choosing a room category and rate;
step 3: selection of one or more additional services, if required;
step 4: summary of the booking, its total price, the applicable sales conditions and any adjustments to the choice (room, rate, additional service);
step 4: customer details;
. The booking procedure includes the following stages:
step 1: choosing a date of stay and the number of occupants (adults, children or babies);
step 2: choosing a room category and rate;
step 3: selection of one or more additional services, if required;
step 4: summary of the booking, its total price, the applicable sales conditions and any adjustments to the choice (room, rate, additional service);
step 4: customer details;
step 5: entry of credit card details in the event of a guarantee or prepayment request
step 6: consultation and acceptance of the general terms and conditions of sale and the terms and conditions of sale of the rate booked before confirming the booking;
step 7: validation of the reservation by the customer.
The Hotel acknowledges receipt of the Customer's reservation by immediately sending an e-mail to the Customer at the e-mail address previously provided, summarising the contract offer, the services reserved, the prices, the terms and conditions of sale relating to the rate selected and accepted by the Customer, and the reservation date.
Article 2: Cancellation conditions
1. In accordance with article L. 121-20-4 of the French Consumer Code, the customer is reminded that he/she does not have the right of withdrawal provided for in article L. 121-20 of the French Consumer Code.
2. The conditions of sale for the fare booked specify the terms and conditions for cancelling and/or modifying the booking.
3. Bookings made in advance cannot be modified and/or cancelled. Sums paid in advance, i.e. deposits, will not be reimbursed. In this case, this is mentioned in the conditions of sale of the tariff.
4. Where permitted by the conditions of sale of the rate booked, the reservation may be cancelled by the Customer sending an e-mail to the Hotel without delay.
5. If the stay is interrupted (unexpected departure), the customer must also pay for the night of the day of departure. In the case of reservations with prepayment, no refund will be made.
6. Unless otherwise expressly agreed, rooms are made available from 3 p.m. on the day of arrival and the customer must leave the room before 12 p.m. on the day the reservation ends. Late check-out is possible on request, subject to room availability and an additional charge.
Article 3 - Prices
1. Prices are quoted in euros. The prices include the VAT applicable on the day of the order and any change in the VAT rate (10%) will automatically be reflected in the prices indicated on the date of invoicing.
2. The prices indicated include only the services strictly mentioned in the reservation. At the time of invoicing, any additional services provided by the hotelier during the stay and the tourist tax will be added to the price mentioned in the reservation.
3. The applicable prices are those in force on the day of the reservation. Only the price indicated on the booking confirmation is binding.
Article 4: Terms of payment
1. Payment for all services provided directly by the hotel must be made directly to the hotel (with the exception of reservations that are pre-payable at the time of booking).
2. The customer shall provide his/her bank details as a guarantee for the reservation, except in the case of special conditions or rates, by credit or debit card (Visa, Mastercard, American Express) by entering directly, in the area provided for this purpose (entry secured by SSL encryption), the card number, with no spaces between the digits, as well as its date of validity and the visual cryptogram.
3. Payment is debited at the hotel during your stay, except in the case of special conditions or rates where payment is debited at the time of booking (online prepayment for certain rates). This prepayment is referred to as a deposit.
4. In the case of a tariff subject to online prepayment, the sum paid in advance, which is the deposit, is debited at the time of booking.
5. At the time of prepayment, the amount debited at the time of booking includes: the price of accommodation, the price of meals if breakfast is chosen, taxes and any additional services selected by the customer, with the exception of tourist tax.
6. In the event of a no-show and/or late cancellation (reservation not cancelled - customer not present) of a reservation guaranteed by credit card, the hotel will debit the customer, by way of flat-rate compensation, for the total amount on the credit card used to guarantee the reservation.
7. The credit card used for prepayment may be requested by reception on arrival at the hotel. It must be in the name of the reservation. If this is not the case, it will be necessary to contact the hotel in advance to complete an authorisation form and provide a copy of the credit card and the cardholder's ID for authorisation. Where appropriate, the hotel may ask the customer to pay the deposit on site using their own bank card, in exchange for which the hotel will refund the deposit initially paid on the card used to make the reservation.
Article 5: Relocation
In the event of force majeure, exceptional events or technical problems in the hotel making the client's stay impossible, the hotel will make every effort to find alternative accommodation, if possible in a hotel of the same or higher category. Any additional cost of the room and the outward journey between the two hotels will be borne by the hotel.
Article 6: Stay at the hotel
1. On arrival at the hotel, the customer is asked to fill in an arrival form. For this purpose, the customer will be asked to show an identity document for non-French customers in order to check their identity. The hotel reserves the right to cancel the reservation if the customer does not present an identity document. As a guarantee, a cash deposit may be requested or a pre-authorisation on the credit card used for payment at the time of reservation or the one provided at check-in.
2. The guest accepts and undertakes to use the room in a reasonable manner and in accordance with its purpose. Any behaviour contrary to public morality and order will lead the hotelier to ask the customer to leave the establishment without any compensation or refund, if payment has already been made. If no payment has yet been made, the customer must pay the price of the nights consumed before leaving the establishment.
3. The Client undertakes to ensure that the IT resources (WIFI access) made available by the hotel are not used in any way for illicit purposes. The Client is also required to comply with the security policy of the hotel's Internet service provider, including the rules governing the use of security measures implemented to prevent the unlawful use of IT resources, and to refrain from any action that undermines the effectiveness of these measures.
4. The customer will be held responsible for any damage, deterioration or act of vandalism that may occur as a result of occupying the premises and/or as a result of the participants and/or the staff for whom he/she is responsible, as well as for any damage resulting from the use of the Internet network such as loss of data, viruses, disruption of service.
5. Smoking and vaping are not permitted inside the hotel. If this is not the case, the customer will be liable to a penalty corresponding to the closure and complete cleaning of the room.
Article 7: Complaints
All complaints must be sent to the hotel or by registered post with return receipt, no later than 15 days after the departure date, failing which the complaint will be considered invalid.
Article 8: Liability
1. The photographs presented on the site are not contractually binding. Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the hotels presented give as accurate an idea as possible of the accommodation services offered, variations may occur, particularly due to changes in furnishings or possible renovations. The customer may not make any claims in this respect.
2. The hotel may not be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, the act of a third party, unforeseeable and insurmountable, the act of the client or the act of its partners, such as the unavailability of the internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of unauthorised prepayment by the client's bank.
Article 9: Respect for privacy and protection of personal data
1. The Hotel is responsible for the processing of personal data.
2. As part of this processing, the Hotel collects information concerning the Customer's identity, e-mail and/or postal address, telephone number, credit card details required to pay for the room and other information related to the Customer's specific requirements.
3. The customer is informed, on each of the personal data collection forms, of the compulsory or optional nature of the answers by the presence of an asterisk.
4. All services will be subject to a record accessible by the customer on request from the following address: contact@lesdeuxgirafes.com.
5. In accordance with the French Data Protection Act 78-17 of 6 January 1978, as amended, and the General Data Protection Regulation which came into force on 25 May 2018, customers have the right to access, rectify and object to any personal data processed concerning them.
6. The customer may also refuse the processing, request a limitation thereof or request the deletion (within the limits of the legal retention periods) of personal data.
7. This right may be exercised by sending a written request to the email address which will respond to the requests made.
8. The purpose of processing the personal data collected corresponds to the obligations relating to the services provided (customer management, commercial prospecting, statistics).
9. Some personal data may be collected for services provided by the Hotel's service providers with a view to booking or executing the contract, hotel reservations, quality control management and complaints. These service providers have their own confidentiality policies. We accept no responsibility for their policies or the processing of personal data.
Article 10: Applicable law - language
These general terms and conditions of sale are governed by French law.
The authentic language is French. If the general terms and conditions of sale are translated into a foreign language, the French language shall prevail over any other translation in the event of any dispute, litigation, difficulty in interpreting or executing these terms and conditions and, more generally, concerning existing relations between the parties.
Article 11: Evolution/modification of the General Terms and Conditions of Internet Sale
These General Terms and Conditions of Sale may be amended and/or supplemented at any time. As soon as it is posted on the Internet, the new version of the General Terms and Conditions of Internet Sale will automatically apply to all customers.
